People-first operations and communications professional with 5+ years leading teams, building systems, and driving results at a major university. Brings a rare combination of analytical thinking, clear writing, and hands-on people management — with a track record of making complex things organized, accessible, and human.
People & Teams
Hired, trained, and developed 85+ staff. Builds cultures of accountability and trust from day one.
Systems & Organization
Designs clear processes for scheduling, records, and workflows that scale and stick.
Communication
Translates complex policies and plans into clear messaging for every level of an organization.
Onboarding design & new hire experience management
Training program development, delivery & progress tracking
Workforce scheduling for large, multi-role teams
Confidential employee file & records management
Policy interpretation, documentation & staff communication
Performance coaching & professional development support
Candidate experience & point-of-contact communication
Experience Highlights
Assistant Manager — People & Operations
Apr 2023 – Present
Wisconsin Union – Union South Kiosks, University of Wisconsin-Madison
Managed the complete hiring lifecycle for a team of 85+ — from drafting postings and screening resumes to conducting interviews, extending offers, and coordinating onboarding
Served as the primary point of contact for candidates throughout the process, providing timely updates and a consistently positive experience
Designed and implemented a structured training program for new hires and supervisors; tracked completion and outcomes across the team
Built and maintained schedules for 25 supervisors and 65 team members, balancing availability, coverage needs, and last-minute changes under time pressure
Maintained confidential HR files, ensuring documentation accuracy and compliance with university policy
Mentored student staff in professional development, offering guidance and building a culture of growth and accountability
Assistant Manager — People & Operations
May 2020 – Apr 2023
Wisconsin Union – Der Rathskeller, University of Wisconsin-Madison
Oversaw all HR functions for a $6M university unit — interviewing, selecting, onboarding, and tracking training for student supervisors
Maintained employee records and ensured personnel documentation was accurate, organized, and current
Engaged student staff in shared decision-making and built an environment where people felt invested and heard
Education
Bachelor of Arts — Political Science & Gender and Women's Studies
University of Wisconsin-Madison · Graduated May 2020
Communications Skills
Written content for diverse audiences: memos, announcements, guides, correspondence
Strategic messaging & communication planning
Policy communication & change management messaging
Spokesperson & external-facing representation
Stakeholder relationship management across all levels
Cross-functional communication & alignment
Academic foundation in rhetoric, public discourse & persuasion
Deadline-driven execution across overlapping priorities
Experience Highlights
Assistant Manager — Communications & Operations
Apr 2023 – Present
Wisconsin Union – Union South Kiosks, University of Wisconsin-Madison
Developed and executed communication strategies for policy rollouts, operational updates, and training initiatives reaching 85+ staff
Drafted written communications — memos, announcements, onboarding guides, and procedural documentation — tailored to audiences from front-line staff to senior leadership
Served as the team's primary spokesperson and external representative with university partners, vendors, and cross-departmental stakeholders
Partnered with senior leadership to develop aligned messaging around strategic initiatives, ensuring consistency across all channels
Planned and facilitated team events and meetings, producing all supporting materials and managing pre- and post-event communications
Managed multiple simultaneous communication workstreams in a fast-paced environment, consistently meeting deadlines without sacrificing quality
Assistant Manager — Communications & Operations
May 2020 – Apr 2023
Wisconsin Union – Der Rathskeller, University of Wisconsin-Madison
Wrote and delivered all team communications for a $6M university dining unit — from day-to-day announcements to strategic policy rollouts
Created onboarding and training materials that translated complex processes into clear, accessible documentation
Built trusted relationships with staff, management, and university stakeholders through consistent, transparent communication
Education
Bachelor of Arts — Political Science & Gender and Women's Studies
University of Wisconsin-Madison · Graduated May 2020
Coursework: Political Communication · Public Discourse & Rhetoric · Policy Analysis · Media & Politics
Operations & Administrative Skills
Organizational systems design for records, scheduling & documentation